Privacy Policy
Sea Wisdom Skincare Pty Ltd ("Sea Wisdom", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit www.seawisdom.com.au, purchase our products, subscribe to our emails or otherwise interact with us.
By using our website, you agree to the collection and use of your information as described in this Privacy Policy.
Information We Collect
Depending on how you interact with us, we may collect personal information, including:
Your name
Email address
Telephone number
Billing and shipping address
Payment confirmation (please note that payment details are processed securely by our payment providers and are not stored by Sea Wisdom)
Products purchased
Order history
Communications you send to us
Newsletter preferences
We also automatically collect certain information when you visit our website, including:
IP address
Browser type
Device information
Pages viewed
Time spent on our website
Referring website
This information helps us improve our website, understand how visitors use our site and provide a better customer experience.
How We Collect Your Information
We collect information when you:
Place an order
Create an account (if available)
Subscribe to our newsletter
Contact us
Leave a product review
Browse our website through cookies and similar technologies
Some information is also collected through trusted third-party service providers who help us operate our business.
How We Use Your Information
We use your personal information to:
Process and fulfil your orders
Arrange shipping and delivery
Process payments securely through our authorised payment providers
Communicate with you about your purchases
Respond to enquiries
Provide customer support
Improve our website and services
Send marketing communications (where you have consented)
Detect fraud and maintain website security
Comply with legal obligations
Marketing Communications
If you subscribe to our mailing list, we may send you updates about Sea Wisdom, new product launches, promotions and skincare education.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.
Cookies and Website Analytics
Like most websites, we use cookies and similar technologies to help our website function effectively, remember your preferences and improve your browsing experience.
We also use tools such as Google Analytics and Meta (Facebook) Pixel to understand how visitors use our website, measure the effectiveness of our marketing and improve our products and services. These tools may collect information about your browsing activity through cookies and similar technologies.
You can control or disable cookies through your browser settings, although doing so may affect some website functionality.
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted service providers who help us operate our business, including:
Shopify
Payment processors (such as Shopify Payments, Stripe or PayPal)
Shipping and fulfilment providers
Website hosting providers
Email marketing providers
Analytics and advertising providers, including Google and Meta
These providers only receive the information necessary to perform their services and are required to protect your information.
We may also disclose your information where required by law or where necessary to protect our legal rights.
International Transfers
Some of our service providers may store or process your personal information outside Australia.
Where this occurs, we take reasonable steps to ensure your personal information remains protected in accordance with applicable privacy laws.
Product Reviews
If you submit a product review, testimonial or other content for publication on our website or social media channels, you acknowledge that the information you choose to share may become publicly available.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or disclosure.
However, no method of transmitting information over the internet or storing electronic information is completely secure, and we cannot guarantee absolute security.
Retention of Information
We retain personal information only for as long as necessary to:
Provide our products and services
Comply with legal obligations
Resolve disputes
Enforce our agreements
Your Rights
Subject to applicable law, you may request access to, correction of or deletion of your personal information.
You may also withdraw your consent to receive marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
To exercise any of these rights, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology or legal obligations.
The most current version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Seawisdom Skincare Pty Ltd
ABN: 17 688 168 676
Email: info@seawisdom.com.au
Website: www.seawisdom.com.au